Clarity Homecare Leeds & Bradford Also known as Clarity Homecare Bradford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us that staff were caring. Comments included, “All the staff are really kind, they are all really lovely.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The service ensured people’s care plans were person-centred and people were involved in planning their care around their preferences. Comments included, “They know how I like things to be done, and they respect that.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Comments included, “They let me do the things I can for myself, they leave me until I say I need help and then they help me, they don’t take over” and “We encourage people to cook for themselves, but make sure we are near for safety or if they ask for more help.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The registered manager told us, “Staff are trained in to responding to people’s immediate needs. We then update people’s care plans and risk assessment to manage these risks, even short-term needs, for example if a person is on anti-biotics a care plan would be in place to respond to this immediate change.”

The provider cared about and promoted the wellbeing of their staff they supported and enabled staff to always deliver person-centred care. The registered manager told us that staff are encouraged and enrolled on training courses to support the delivery of good care. Staff were complementary in their comments. Comments included “The manager and director are really good and supportive and ensure we have plenty of learning opportunities, the induction was also really good and in-depth.”