Sahara Avenues Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture.

The provider had a shared vision of how they planned to grow the business and told us they wished to prioritise safe and high-quality care and get it right first time. The provider had plans to expand the agency following receiving a rating from the Care Quality Commission.

The provider had an inclusive leader who understood the context in which they delivered care, treatment and support. Leaders had the skills, knowledge, experience and credibility to lead effectively.

The provider understood safe recruitment processes, and effective training and induction were key to providing high quality care. The registered manager was keen to ensure they grew the service and told us; they had been able to get to know people who had used the service well and this would continue as the organisation grew.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

The provider had policies in place which promoted the freedom to speak up. We were assured speaking up would be covered as part of staff induction and a regular agenda item at staff meetings.

The provider valued diversity and they were working towards an inclusive and faire culture for the people who would work for them.

The registered manager understood the importance of equality and diversity in the workplace, and they were committed to upholding the equality, diversity and human rights of people who used the service and those who help deliver the service. The registered manager told us, any staff recruited will be supported to be protected from bullying, harassment and abuse which may breach their human rights.

The provider had clear responsibilities, roles, systems of accountability and good governance. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The provider was continually looking at ways of improving. A quality improvement plan was in place which reviewed care plans to ensure they were up to date and reflective of the person’s needs. Processes had identified; further work would be required to ensure regular feedback was obtained from people using the service, and the provider had planned to increase engagement. As the organisation grew, the provider had identified they may need additional training to meet people’s changing needs.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement.

The provider worked with healthcare partners in the best interests of the person they supported.

The provider focused on continuous learning, innovation and improvement across the organisation and local system.

The provider had considered best practice guidance and had demonstrated their understanding of the accessible information standard including providing information to people who uses services in an accessible format.

The provider had followed mental capacity guidance and that no person will be assumed not to have capacity and they would seek professional advice should they have concerns around someone’s capacity and decision making.

There were accident and incident processes in place, and the provider had a toolkit which assist them in learning from safety incidents.