Sahara Avenues Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans fully reflected the persons care needs and detailed how they should be supported. Any risks were assessed and advice provided on how each risk should be mitigated.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Care and support were coordinated around the person’s day. The person and their family had been able to choose Sahara Avenue’s Limited as a provider of their care which had been a positive experience.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Information was provided in suitable formats and by using translation apps. Feedback about the communication from the registered manager was positive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider had a complaints policy in place, and the registered manager shared the process they would follow should a complaint be received. No complaints had been received since the provider began operating.

The provider had received a compliment about their care from the relative who previously used the service, which stated[LB1][LJ2], “I'm really happy with the care and friendly service provided. Mum has a visit every morning for breakfast and meds and loves to have a chat and a good laugh with the staff. They are extremely helpful and have even done shopping and they collect her prescribed medication from the chemist. I get regular updates on how mum is feeling, which is really lovely. I have noticed a real improvement in mums’ confidence now she has her meds on a regular basis. A big thank you to you all.”

[LB1]I’m assuming this is some who previously used the service?

[LJ2]Yes, I haver amended the wording to reflect this.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider ensured care and treatment was accessible and provided at the right time in line with best practice and legal requirements.

The registered manager actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The provider had policies in place which underpinned peoples legal, equality and human rights. We were assured the person supported was not at risk of discrimination.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The registered manager had attended training in relation to good end of life care. Care plans could be developed to support people who are coming to the end of their life.