- Homecare service
Sahara Avenues Ltd
Assessment report published 9 June 2026
Contents
On this page
- Overview
- Learning culture
- Safe systems, pathways and transitions
- Safeguarding
- Involving people to manage risks
- Safe environments
- Safe and effective staffing
- Infection prevention and control
- Medicines optimisation
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.
Learning culture
The provider understood the importance of a positive culture of safety, based on openness and honesty.
No accidents or incidents had occurred while the provider had been operating. The provider did have accident and incident reporting processes in place, and their governance tool kit reviewed quality and safety. The provider was able to explain the process of reporting and recording concerns and how a review of such concerns would be undertaken to reduce repeat occurrences.
Safe systems, pathways and transitions
The provider understood the importance of working with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored.
The provider was aware of how to contact health and social care professionals in the best interests of the person they supported. The provider understood it was important to ensure seamless processes were in place for people to ensure their care journey from assessment to admission to the service was safe and their needs were understood and planned for.
Safeguarding
The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that.
The provider understood their responsibility to act upon and share concerns in relation to the safeguarding of vulnerable adults. The providers policy underpinned these processes.
The registered manager had completed safeguarding training and understood their responsibility to ensure any future employees were provided with training in safeguarding vulnerable people.
The provider shared their mental capacity policy with the CQC, and they were able to explain how they assess a person’s capacity and if required, where people lacked capacity, they would make referrals to the appropriate authorities.
Involving people to manage risks
The provider worked with people to understand and manage risks by thinking holistically. The provider provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.
Risk assessments were detailed and captured the needs of the person and described strategies of how each risk should be mitigated. Care records included the use of equipment the person required to help them to mobilise safely.
Safe environments
The provider detected and controlled potential risks in the care environment.
The provider assessed the person’s property including the use of smoke and carbon monoxide alarms. Any risks within the person’s property were recorded and an appropriate risk assessment was completed.
Safe and effective staffing
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Only the registered manager was currently employed by the provider, however, following conversations, we were satisfied, the provider understood the importance of following recruitment processes to ensure staff were recruited safely.
The provider had an induction process in place and training available for any potential new staff.
Infection prevention and control
The provider assessed and managed the risk of infection.
The provider understood the importance of ensuring effective infection, prevention and control (IPC). They had access to personal protective equipment such as aprons and gloves. An IPC policy underpinned the providers legal requirements in relation to managing the risk of infection.
Medicines optimisation
The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences.
The registered manager had received training in the safe administration of medicines. Medicines support was recorded in the care plan and was administered as prescribed.