Sahara Avenues Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The person supported was treated with kindness and respect and had a positive relationship with the registered manager. The registered manager had formed a positive relationship with the person’s family.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

The provider used translation apps to enable them to communicate with people where their first language was not English. The use of the app had been beneficial in engaging with the person using the service. A relative told us, “[Registered manager] does her job perfectly and is always ready to help when needed. She is accurate, careful and has a warm and trusting relationship with [Name].”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Daily records reflected the person had choice and control over their care and any decisions about their care. The use of translation apps assisted when care was reviewed and ensured the care was meeting the individual’s needs. The registered manager had a positive relationship with the family of the person, they supported.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The registered manager spoke about the person they supported with dignity and respect. The family of the person, confirmed, dignity and respect were always provided.

Care records recorded what actions the provider should take should the person require support urgently.

The provider cared about the wellbeing of staff. While the provider had not employed any staff, there were policies and procedures in place to support staff to complete their role effectively. The provider had systems in place for staff to record and escalate concerns and suitable training, induction and supervision arrangements.