Sister Winifred Laver Promoting Independence Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. People and staff gave positive feedback about the atmosphere in the home. Staff feedback about support, teamwork and morale had improved since the last inspection. A staff member commented, “We work as one team to try and lift people up and get them to where they need to be.”

Leaders understood the context in which the provider delivered care, treatment and support. They did not always embody the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively, and did so with integrity, openness and honesty. The service did not have a registered manager. The provider was looking to recruit the right person and had interim arrangements whilst this was on-going. New systems to ensure management, and the provider, had greater oversight of the service had been embedded.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. People, relatives and staff felt able to share their views about the service.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. Staff told us communication within the service and with healthcare professionals had improved and was focused on sharing information about people’s care.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The provider had a structured approach to quality assurance. Audits were completed consistently and were effective in identifying areas for improvement.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The provider was working with healthcare partners to improve and integrate information sharing to develop person-centred care plans.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. The provider had systems to monitor the service and learn lessons. Falls, incidents, complaints and safeguarding concerns were being analysed and the findings used to improve the quality of people’s care.