Sister Winifred Laver Promoting Independence Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider did not always plan and deliver people’s care and treatment with them, including what was important and mattered to them. Care plans had been reviewed to ensure they clearly identified people rehabilitation goals. However, detailed information about how staff should support people to achieve their goals was not yet clear. Work was progressing to develop a comprehensive plan with input from all relevant care staff and healthcare professionals. The provider was also implementing an electronic care planning system.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. People and relatives told us they had made progress due to the care and dedication of staff. A relative said, “They have got [family member] mobile again. This is through the effort and compassion staff have.”

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.