Montpellier Care Company Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The provider was very committed to providing responsive, personalised care and support.

Staff shared the providers ethos and there was a shared focus on providing person centred care. One staff member said, “It’s not like a regular [homecare service]. You get time to spend with people, to listen, to really get to know them.”

The provider understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. They had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The provider was also the registered manager and was directly providing care and support to people on a regular basis. Everyone was very positive about the provider and the way the service was organised and run. People spoke about how approachable the provider was. Staff said, “[Provider] is really supportive, really good. It’s a nice place to work” and “She works so hard. She really does care. She is so passionate [about the service].”

A person told us, “It is very well run, and the registered manager does day-to-day care, and we regularly chat about [person’s] care. I would recommend this company to others. We have a very easy relationship with them, and we are happy.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. People told us they had good communication with the provider, particularly as they provided very regular care and support. One person said, “[Provider] is pretty good and easy to talk with. I have not got any problems with them at all, and I would recommend them. I am happy.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The provider worked very closely with staff and knew them well. Staff told us their individual needs were supported.

The provider did not always have clear responsibilities, roles, systems of accountability or good governance. They did always act on the best information about risk, performance and outcomes, or share this securely with others when appropriate.

The provider had good knowledge and direct oversight of the service. However, there were some gaps in electronic records of oversight of the service. We found the provider responsive, and action was taken during the inspection to update electronic oversight records including staff competencies. The provider delivered care daily and regularly worked closely with staff and had good knowledge of the standard of care being provided. Staff and people who used the service confirmed the provider had good oversight of what they were doing, and they had very regular contact with them. One staff member said, “She knows what’s happening. We speak every day. She checks you know what you’re doing by working alongside you until, she’s sure.”

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. We found the provider to be open and honest and committed to continuing improvement and development. The provider had developed an improvement plan that covered future plans, which had clearly identified responsibilities and timelines for action.