Montpellier Care Company Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed prior to them starting to use the service. Care records were updated when peoples’ needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People lived in their own homes and could choose what they ate. People’s nutrition and hydration preferences were identified and supported where needed. People said, “They help me with meals sometimes and they always wash their hands before they start handling any food. They always offer me choices about what to eat” and “They leave me drinks and encourage me to drink.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services if needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care records included detailed information about people’s health conditions and how these might affect them.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff told us care records always reflected the support people needed. One said, “The records reflect the support people need. If there are any changes [provider] gets them updated straight away.”

People told us their care and support were reviewed regularly, and any changes needed were made promptly. One person said, “I was involved with the care plan, and it has just been updated and is reviewed regularly.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider was meeting the requirements of the MCA. Records included assessments of people’s capacity and placed great importance on ensuring people gave their consent to care and support.

People told us they were involved in all decisions about their care and support. They said, “[Staff member] always asks me for my consent before she gets on with [supporting] me” and “They (staff) always ask me for my consent before they do anything for me.”