- Homecare service
Montpellier Care Company Ltd
Assessment report published 9 September 2025
Contents
Ratings
Our view of the service
Date of Assessment: 20 August to 28 August 2025. The service is a care at home service, registered with the Care Quality Commission (CQC) to provide personal care to people living in their own homes. This is to help with tasks related to personal hygiene and eating. At the time of the assessment, the provider delivered personal care to 4 people. An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not supporting anyone with a learning disability or an autistic person with a regulated activity. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Staff had received training in safeguarding people from abuse and understood their responsibilities and how to raise any concerns. Risks were well managed and care plans and risk assessments were person-centred. Staff received the training and support they needed to undertake their roles effectively. Medicines were managed and administered safely.
People’s needs were assessed prior to them starting to use the service. Care records included detailed information about people’s health conditions and how these might affect them. People were involved in all decisions about their care and support.
Staff placed great importance on ensuring people were respected and treated as individuals. Staff told us they enjoyed working for the provider and had very regular contact with them. One staff member said, “I would recommend them. 100%, if I have an issue, [provider] is always there to help.”
The provider had good knowledge and direct oversight of the service. However, there were some gaps in electronic records relating to oversight of the service. We found the provider responsive, and action was taken immediately to update electronic oversight records. The provider had developed an improvement plan that covered future plans, which had clearly identified responsibilities and timelines for action. The provider and staff were committed to providing responsive, personalised care and support. Everyone was very positive about the provider and the way the service was organised and run. People spoke about how approachable the provider was. A staff member said, “[Provider] is on the ball. She cares. It’s her company and she really cares about the people.”
People's experience of this service
People told us they felt safe using the service. One person said, “Everything that is needed to be done is done in the correct way. Nothing has ever happened that I was not happy about.” People told us staff were caring, kind and compassionate and that they trusted staff. They said, “Oh yes [provider] is definitely kind and caring to me and I would recommend her to all my friends and more” and “[Staff] are kind to me, and they seem caring as well. They always ask me for my consent before they do anything for me. Mostly they are here to encourage me …. which is what they do. I am happy with my care from them.”
People received care and support that met their individual needs and preferences. One person said, “They [staff] are well trained, and they are such a help to me. They are the best agency I have had.” People told us their care and support was reviewed regularly and any changes need were made promptly. They said, “[Provider] comes and see me every now and then to ask how it is all going” and “I was involved with my care plan, and it is updated regularly, if I needed any changes at all I know that they would be put in place correctly. I also do feedback regularly. “
The provider was also the registered manager and was directly providing care and support to people on a regular basis. People told us the service was well managed and organised. They were very positive about the provider. They said communication was good, and they could always contact the provider when they wanted to. People told us, “Management are 100% helpful and I would recommend this agency to others always. They are one of the best companies that I have ever had, and I have no complaints at all about them” and “They are a very flexible and open company, and we wanted a bespoke company which they really are.”