Montpellier Care Company Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider and staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us staff were caring, kind and compassionate and that they trusted staff. They said, “Oh yes they are very kind and caring towards us and we completely trust them” and “They are so kind to me, and they know my needs and how to help me.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture, religion and unique backgrounds and protected characteristics. People received care and support that met their individual needs and preferences. Staff placed great importance on ensuring people were respected and treated as individuals.

People told us staff knew them well and showed them respect. They said, “[Staff member] knows me well” and “They are all fully aware of my needs.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.The provider and staff placed great importance on ensuring people’s independence was respected and promoted.

People told us, “They (staff) know me well and when to give me space” and “They (staff) really come to encourage me …. and they do that in a nice way and help me, but they don’t force me. I feel confident they know what they are doing.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us they could always contact the provider when they wanted to. People said, “If I ever have to call out of hours about anything they always answer within a reasonable time” and “I have not ever had to call the office out of hours, but I do have a number if necessary.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff were very positive about the provider, working for the service and the support they received. They told us the provider was flexible and supportive, and they felt valued.

Staff told us they enjoyed working for the provider and had very regular contact with them. One staff member said, “Oh yes, I am supported. I can always go to [provider]. She is so good. I had to a few weeks ago, she was great.” Another said, “If she knew you had any problems she would be on the phone, straight away. She would just drop everything.”