Feeding Together

This means we looked for evidence the service involved care givers and treated babies with compassion, kindness, dignity and respect.

This is the first assessment for this service, this key question was rated as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We reviewed 4 quality statements for care. This included, kindness, compassion and dignity, treating patients as individuals, independence, choice and control, and responding to patients’ immediate needs.

The registered manager ensured primary caregivers fully understood their baby’s condition and felt confident in making decisions about care and treatment. They took time to provide clear, compassionate explanations and tailored support, ensuring families never felt rushed.

Caregivers were treated with empathy, kindness and compassion. Interactions were warm, respectful and centred around the needs of both the baby and their caregivers.

Caregivers were involved in all decisions, and their views were actively sought, listened to and valued. The registered manager created an environment where caregivers felt able to make decisions. Caregivers reported that their dignity was upheld at all times. The registered manager was sensitive to the emotional needs of families and ensured privacy and respect during assessments and procedures.

Feedback about the service was overwhelmingly positive. Caregivers consistently described the service as “amazing” and praised the registered manager’s “attentive” and “caring” approach.