Inspired Day Care Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The provider had a supportive culture which focused on meeting people’s assessed needs and wishes and maintaining and promoting their overall physical and emotional health and well-being. This positive and supportive culture was reflected in a person-centred approach to leadership and delivery of care and support. A member of staff told us, “I know any ideas I have I can always take to [the registered manager] who will take me seriously.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. We saw evidence of good leadership in the service. The management team focused on delivery good quality care and support for people. Members of staff received regular supervisions and appraisals. A member of staff told us, "I feel valued and listened to. It’s an amazing work environment." Another member of staff said, “The registered manager can be reached easily. They are accessible anytime on work related or personal matters linked to carrying out our duties effectively. [The registered manager] has made it clear we can approach them with whatever suggestions we think would be effective in delivering care to people we support.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. The provider had a whistle-blowing policy in place. Regular staff meetings took place and members of staff had good access to leaders and managers, so they were able to raise ideas and points for discussion.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The provider supported a culture of inclusivity and celebrated diversity in the workplace.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The provider had a system of governance and assurance checks in place which enabled them to review the quality and safety of care provided to meet people’s needs. Regular audits and reviews of medication administration, care plans and delivery of care took place.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The provider and management team engaged in developing local partnerships and networks including local care associations. The provider knew the local community and had good links with local health and care services and professionals.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. The provider gathered feedback from families which they used to support continuous service improvement. The management team supported learning and training for members of staff. One member of staff said, "You can get feedback from the registered manager. They always support when you need something." Another member of staff told us, “I receive guidance, supervision, training opportunities, and support whenever I need help or advice.”