Inspired Day Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People’s care plans were person-centred and individualised to their specific needs. A member of staff said, "Person-centred care is care tailored to the individual. Not everybody likes the same things done. For example, not everyone has their tea the same. It means caring the same but different according to their specific needs and how they like it, focusing on what matters to them. You can involve people by personalising care plans, reviews and daily notes." Another member of staff told us they involved people in their care and support, “I work in partnership with individuals to plan their support, make them equal decision-makers, listen to their goals and preferences, and what matters the most to them. I use active listening and open questions.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider had good links and communication relationships with commissioners and funders of care and support. The provider involved families in discussions about care to ensure continuity of support.

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. People’s specific communication needs were identified in their care plans. There was clear information about how people communicated and expressed their likes, dislikes and preferences. The provider had worked with professionals who had developed a ‘communication dictionary’ with people’s family members and members of staff. The dictionary contained information on the facial expressions, body language and vocalisations people used and what they typically meant. The ‘communication dictionary’ was a working document and was updated regularly.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People’s care plans contained specific information about their preferred methods of communication. For example, there was detailed information about people who chose to use body language, noise and facial expressions rather than verbal communication. People had key workers with liaised with local health and care professionals in discussions about care and ensured people’s voices were heard in decision-making processes.”

The provider made sure people could access the care, support and treatment they needed when they needed it. People’s care plans contained evidence of reasonable adjustments and use of equipment, so people had equitable access to services and support. This included, for some people, access to hydro-therapy support.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider engaged with people and their families about potential barriers and changes to care and support. A member of staff said, "The individual I support accesses the community 4 days a week. I drive their [adapted vehicle] to ensure they can access the community. They decide where we go and things like what to eat, while being supported and kept safe. This enables them to be independent.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had end-of-life care plans in place, and the provider had an end-of-life care policy. People had arrangements in place to support decision-making involving their health and well-being and at the end of their life.