Inspired Day Care Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A relative told us, “The staff are kind and caring.” Members of staff were able to describe how they treated people with dignity and respect. One member of staff told us, “It means treating individuals with compassion and respect at all times and keeping their dignity with things like personal care, showering and making them feel comfortable.” Another member of staff said, “[I treat people with dignity] by listening to them, talking to them with respect, respecting their privacy and treating them as individuals.” We heard from members of staff about how they supported people. Comments included, “[We support people] by actively promoting their independence, giving them continuous choices, respecting their privacy and personal space and communicating clearly on their terms and in a way they understand. We address them appropriately and use their preferred named or title, offer them choices of food and drinks. We consider individual’s preferences, respect their personal belongings and ask permission before moving things and treat them with care.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans were personalised and specific to their individual needs. A member of staff told us, “I take time to get to know the person, understand their routine and what matters to them, and adapt my support to suit them as an individual.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans contained information about their individual preferences and members of staff told us they involved people in conversations about their choices and options. A member of staff said, “People who use the care services have legal and human rights which support them to have choice control over their own care, treatment and well-being. We must always give them choices and never take their independence away from them. People can make choices about when they want to get up, what they’d like to wear, if they’d like a wash or a bath, what they’d like to eat. It’s all about giving people choices and keeping their independence.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A member of staff said, “Everyone [who receives support] are individuals and have individual needs. It’s knowing [the person] and knowing what they like. If the person is new then you read their personal care plan, let them make choices and support them to do what makes them happy.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Members of staff received supervision and support from the management team. A staff handbook was in place and there was support for learning and development. A member of staff told us, "I get support when needed over the phone. I will also attend staff meetings and ask for any support that I may need.” Another member of staff said, “Staff are encouraged to share ideas and suggestions which may improve the quality of care and people’s experience.”