Green Olive Care Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

This was the first assessment for this service. This key question has been rated good.

This meant people were safe and protected from avoidable harm.

This service scored 69 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had systems in place to support learning and improvement when issues were identified. Staff told us they understood how to report incidents, accidents or concerns and said they would raise these with the management team when needed. Staff told us they discuss lessons learned through team meetings and supervision. Staff explained that managers were approachable and available to provide guidance and support.

The management team reviewed information about the service and maintained oversight of care delivery. Where areas for improvement were identified during the assessment, the provider was open to feedback and demonstrated a willingness to review and strengthen documentation and processes.

The provider had processes in place to assess people’s needs before they began receiving support. Information gathered during assessments was used to develop care plans to guide staff on how to provide care safely and in line with people’s needs. Staff told us they followed these plans when delivering care.

Staff also told us they communicated with the management team and, where appropriate, with relatives to ensure any changes in people’s needs were recognised and responded to.

The provider had systems and processes in place to protect people from abuse and neglect. Staff had completed safeguarding training and were able to describe the actions they would take if they had concerns about a person’s safety.

One staff member explained, “Deal with immediate danger, offer reassurance, report to management, follow up, ready to provide any relevant information.” This demonstrated staff understood the steps required to respond to safeguarding concerns.

Staff also told us they understood how to raise concerns through whistleblowing processes if required. They said they could report concerns externally such as the local authority and the Care Quality Commission.

People and their relatives told us they felt safe receiving care from the service. Staff demonstrated an understanding of their responsibilities to support people in a way that protected them from harm.

The provider worked with people to recognise and manage risks while considering their individual needs and preferences. Systems were in place to identify and document risks relating to people’s safety and wellbeing. Risk assessments contained personalised information and guidance to support staff in reducing the likelihood of harm while encouraging people to maintain independence and continue activities that were important to them.

However, we found some issues with the accuracy and consistency of risk assessment records. Staff were asked how they would manage risks to people and were able to explain how they would support people safely. The provider acknowledged these findings and told us they were reviewing their documentation to ensure risks and control measures were recorded clearly and consistently.

Staff told us they knew the people they supported well and followed the guidance set out in care plans when delivering care.

The provider had systems to assess and monitor the safety of people’s home environments.

However, the provider did not always identify and record environmental risks within people’s homes. Environmental assessments were completed but did not consistently reflect risks described elsewhere in care records. This meant documentation did not always provide clear guidance for staff about hazards within the home environment. The Registered Manager told us they would review this .

The provider had arrangements in place to ensure there were sufficient staff to meet people’s needs. People and their relatives told us staff arrived on time and provided support in line with agreed care plans. One relative told us staff, “know the correct way of dealing with my relative.” Another relative explained their family member was supported by a consistent small team and said, “Relative has two main carers (one is very medically qualified, and the other one is very knowledgeable with relative).” This consistency helped staff understand people’s needs, routines and preferences.

The provider had recruitment procedures in place to help ensure staff who were recruited, were suitable for their roles. Recruitment checks were completed before staff began working with people. Staff also told us they received training relevant to their roles and felt supported by the management team. This helped staff develop the knowledge and skills needed to provide care safely.

Staff told us they were able to contact managers for guidance when needed and described the management team as approachable and responsive.

The provider had processes in place to help prevent and control the risk of infection. Staff had received training in infection prevention and control and were aware of the measures required when providing care in people’s homes.

Staff told us they used personal protective equipment (PPE) when supporting people and followed good hygiene practices, such as washing their hands before and after providing care. People and their relatives confirmed that staff followed appropriate hygiene practices during visits.

One relative said: “Carers always sweep main areas[my family member]uses. Dedicated bathroom is kept clean by them. They wear the blue gloves all the time, constantly changing.”

The provider supported some people with their medicines. Care plans included information about the support people required, and records were maintained to show when medicines had been administered. This helped provide oversight of medicines support and ensured staff had guidance on how to assist people safely.

Staff had received training in medicines management and understood their responsibilities when supporting people with medicines. Staff told us they followed the guidance in care plans and recorded medicines administration appropriately. We reviewed MAR charts which were completed appropriately, with staff signing to confirm medicines had been administered.

People and their relatives told us they were satisfied with the support provided. Medicines were managed in a way that supported people’s health and wellbeing.