Green Olive Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.

This was the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider carried out assessments of people’s needs before they began receiving support from the service. These assessments considered people’s health, care needs, preferences and the support required to enable them to remain safe and independent in their own homes.

Information gathered during the assessment process was used to develop care plans to guide staff on how to provide care. People and their relatives told us they were involved in discussions about their care and support needs. Care plans were reviewed to ensure they continued to reflect people’s current needs and preferences.

Staff delivered care in line with people’s assessed needs and the guidance set out in care plans. Care records included information about people’s health conditions and the support they required, which helped staff provide care that reflected their individual needs.

Staff had completed a range of training relevant to their roles. This included both mandatory training and practical training to support them in providing care safely. Staff told us the training helped them understand people’s needs and how to support them appropriately.

Staff communicated with each other and with the management team to help ensure people’s care needs were understood and met. Staff told us they were able to contact managers for advice or support when needed. One staff member told us, “I received good support from management. ”Another member of staff said management, “helped me feel confident in my role and they ensure I have support, training and guidance to do my role”.

Where appropriate, staff worked with relatives and other professionals involved in people’s care. This helped ensure relevant information about people’s health and wellbeing was shared so that support could be coordinated and responsive to people’s needs.

Staff supported people to maintain their health and wellbeing. Care plans included information about people’s health conditions and any support they required to manage these. Staff told us they monitored people’s wellbeing during visits and would report any concerns to the management team or relatives when needed.

Staff monitored people’s wellbeing during care visits and recorded the support provided. These records helped demonstrate that care was delivered in line with people’s care plans and enabled the provider to review the support people were receiving.

The management team maintained oversight of the service and reviewed people’s care to help ensure their needs continued to be met. The registered manager also carried out regular checks of people’s care and maintained contact with people and their relatives to confirm they were satisfied with the support provided and that care remained appropriate.

Staff told us they would report any concerns or changes in people’s health or wellbeing so that appropriate action could be taken when needed.

People’s consent to care and support was sought and respected. Care plans included information about people’s preferences and staff told us they asked for people’s agreement before providing support.

Staff had completed training in the Mental Capacity Act 2005 and demonstrated an understanding of the importance of gaining consent. Where people required support to make decisions, staff told us they would involve relatives and follow guidance within care records to ensure decisions were made in the person’s best interests.