Green Olive Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This was the first assessment for this service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received care that was tailored to their individual needs and preferences. Care plans contained information about people’s routines, preferences and the support they required, and showed that people and/or their relatives had been involved in their development. Staff told us they used this information to provide care that reflected what mattered to each person.

People and their relatives told us staff were flexible and responsive to their preferences. One person told us, "If I wanted my meal changed, I could request it. ”People using the service were able to express their preferences and receive support in a way that suited them.

The provider recognised people’s health and care needs and aimed to ensure care was delivered in a coordinated and flexible way. Care plans included information about people’s needs and preferences so staff could provide consistent support during visits.

Staff told us they worked with relatives and other professionals involved in people’s care when required. This included liaising with GP’s and other healthcare services and sharing relevant information when concerns about a person’s wellbeing were identified. Staff also supported people to access healthcare appointments when needed. This helped ensure care was coordinated and people experienced continuity of support.

The provider ensured people and their relatives had access to information about the service and the support they received. The provider told us information could be provided in different languages or formats if required, so people could access and understand information about their care and the service

The provider also shared updates with people and their relatives through a monthly newsletter. This helped keep people informed about the service and any relevant information. People and their relatives told us they were able to communicate with the service and receive information about their care when needed.

The provider sought people’s views about the care and support they received. People and their relatives told us they were able to share their opinions about the service and felt listened to when they raised questions or requests.

People said they were involved in discussions about their care and support, and staff took account of their preferences when providing care.

One relative described how staff responded when their family member became upset, saying, “Carer has a way of trying to distract [family member] when they are upset and calm down the situation. They reassure [family member], calm [family member] down.”

The provider ensured people were able to receive the care and support they required when it was needed. Assessments were completed before care began to confirm the service could meet people’s needs and provide appropriate support.

Staff supported people to access healthcare and other services when required. Relatives told us staff helped people attend appointments such as GP or hospital visits and assisted with accessing community services where needed.

The provider aimed to ensure people received fair and inclusive care that reflected their individual needs and circumstances. Information about people’s preferences, backgrounds and personal needs was recorded in care plans so staff could provide support in a way that respected their individuality.

Staff had completed training in equality, diversity and human rights. Staff told us this training helped them understand the importance of respecting people’s protected characteristics and adapting care to meet individual needs. They explained how care could be adjusted to reflect people’s cultural, religious or communication needs.

People were supported to consider future changes in their care and support where appropriate. The provider reviewed people’s care regularly to ensure it continued to reflect their needs, preferences and circumstances.

Staff told us they worked with people and their relatives to discuss any changes in needs and to update care plans when required. Reviews of care were carried out periodically and when people’s needs changed. Relatives told us they were involved in discussions about people’s ongoing support, including changes in health or mobility. Staff explained they would work with relatives and relevant healthcare professionals if a person developed end of life care needs. The provider told us staff would seek guidance from appropriate professionals to ensure people received suitable care and support at this stage.