Sidcup MRI

The service provided person-centred and accessible care, with staff identifying individual needs, making reasonable adjustments and supporting patients to make informed choices. Care pathways were well coordinated with referrers, and arrangements supported timely access, continuity of care and effective communication. Patients received information in formats suited to their needs, including access to interpreting services. The service encouraged feedback, responded to complaints within expected timescales and shared learning with staff to improve care. Extended opening hours, low waiting times and effective appointment management supported equitable access to the MRI service.