London Office (HQ) Also known as London Office

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. We have not been able to gather sufficient evidence from this assessment to assess and score all of the quality statements within this key question, which means the service remains unrated.

This service scored 21 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

We did not look at Capable, compassionate and inclusive leaders during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

We did not look at Freedom to speak up during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

We did not look at Workforce equality, diversity and inclusion during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

The registered manager demonstrated knowledge and understanding and had systems to ensure good governance. They demonstrated they understood the fundamental standards and regulations. They also understood their responsibilities for providing a consistently safe and effective service and maintaining compliance with legal requirements. We were assured the registered manager had a clear vision and credible strategy to deliver high-quality care and support, both now and as the service expanded.

The registered manager understood their duty to collaborate and work in partnership, so services worked seamlessly for the person they were supporting. People told us the registered manager worked well with the other care providers, as well as with the person’s representatives.

We did not look at Learning, improvement and innovation during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.