London Office (HQ) Also known as London Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. We have not been able to gather sufficient evidence from this assessment to assess and score all the quality statements within this key question, which means the service remains unrated.

This service scored 25 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager made sure the person’s care and support was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The registered manager maintained clear records of the person’s needs, and these were reviewed regularly and updated if there were any changes required.

We did not look at Delivering evidence-based care and treatment during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

We did not look at How staff, teams and services work together during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

We did not look at Supporting people to live healthier lives during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

We did not look at Monitoring and improving outcomes during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

The person being supported fully understood their rights regarding consent. They confirmed the registered manager respected their rights, choices and decisions when they delivered care and support. We saw the registered manager had completed training for the Mental Capacity Act.