London Office (HQ) Also known as London Office

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. We have not been able to gather sufficient evidence from this assessment to assess and score all the quality statements within this key question, which means the service remains unrated.

This service scored 28 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.

We did not look at Safe systems, pathways and transitions during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.

People told us they were happy with the service and felt safe. The registered manager had completed safeguarding training for adults and children. They had systems in place and understood the procedures to follow if they had any safeguarding concerns. The registered manager worked with the person they supported and healthcare partners to understand what being safe meant to them and the best way to achieve that.

The registered manager had systems to identify and assess potential risks. They worked in partnership with the person they supported, so that identified risks could be managed in the least restrictive way possible. The registered manager delivered safe and supportive care that met the person’s needs. They also helped enable the person to maintain their independence and continue doing the things that mattered to them.

We did not look at Safe environments during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.

We did not look at Safe and effective staffing during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.

The registered manager had completed training for infection prevention and control and had systems to assess and manage the risk of infection. People told us the registered manager used personal protective equipment (PPE), such as gloves, masks and aprons.

We did not look at Medicines optimisation during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.