London Office (HQ) Also known as London Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. We have not been able to gather sufficient evidence from this assessment to assess and score all of the quality statements within this key question, which means the service remains unrated.

This service scored 30 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us the registered manager always treated them with kindness, empathy and compassion and respected their privacy and dignity. The registered manager also treated people from other organisations, such as the other care providers, with kindness and respect.

We did not look at Treating people as individuals during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Independence, choice and control during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

People told us the registered manager listened to them and understood their needs, views and wishes. The registered manager knew the person they supported well and confirmed they responded to their needs quickly and appropriately, whenever needed, to help minimise any discomfort, concern or distress.

We did not look at Workforce wellbeing and enablement during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.