Norwood - 159a Station Road

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were safe and protected from avoidable harm

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Lessons learnt following accidents and incidents were identified to promote good practice. For example, there was a process in place for recording and reporting events that occurred such as accidents and incidents. The events were analysed as a way of looking for themes and trends and any lessons learnt. Lessons learnt were shared across the staff team to help reduce further occurrences.

The provider collaborated with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, staff worked well and shared relevant information with other professionals involved in people’s care and support such as dieticians and speech and language therapists.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm, and neglect. The provider shared concerns quickly and appropriately.

People told us they thought the service was safe, they would speak with staff if they were worried, and they felt listened to. A relative said, “I believe [person] is safe here. I have never had reason to think otherwise.” A staff member told us, “People are safe and receive safe care here. If they didn’t, I would speak up.”

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. Staff supported people safely and equipment was available where appropriate. Risks were assessed to ensure people were safe and staff took action to mitigate any identified risks. Accident and incident analysis ensured that robust reflection took place, and any actions could be clearly identified.

People had effective risk assessments which explored and identified all the risks individuals faced, such as when a person , had mobility issues, used equipment to help them move about, or had a desire to have a lot of items in their rooms.

People were positive about the staff support they received and told us there were enough suitably qualified staff to support them. A relative told us, “All staff seem pretty good, some more engaging than others, polite, friendly and offer a cup of tea.”

Staff told us they were happy working at the service and with the support they received from the manager. A member of staff told us, “There are always enough staff working here, we can always spend enough time with the residents.”

New staff had a full induction which included face to face training and shadowing more experienced staff. Staff were supported with supervision meetings and senior staff completed observations of their performance. The manager was supportive of staff developing their skills with nationally recognised qualifications and sourced external training for staff to enhance their skills. Appropriate checks were in place before staff started work including providing full work histories, references and a Disclosure and Barring Service (DBS) check. DBS provide information including details about convictions and cautions held on the Police National Computer. The information helps employers make safer recruitment decisions

The provider made sure medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened. Medicines were managed by staff who were suitably trained and competent. Medicines were safely stored, disposed of and administered. Medication administration records (MARs) detailed people’s prescribed medicines and instructions for use, including medicines prescribed to people to be given when required. MARs indicated people received their medicines at the right times and in the right way.