Norwood - 159a Station Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question outstanding At this assessment the rating has remained outstanding. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.

This service scored 93 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. For example, care plans were person centred and included information about people’s needs, choices, and preferences. Staff had a good understanding of people including their likes, dislikes, and things of importance. We observed meaningful relationships and positive interactions between people, staff, and family members.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support, and treatment in response to this. Care plans included information around people’s identity, things which were important to them, their wishes, and relationships they wanted to maintain. Staff ensured people’s social and healthcare needs were fully considered and met. We saw several examples of improved outcomes for people since moving into the home, including one person who previously was very withdrawn and is now engaging with their peers, staff and their family and enjoying going out in the community.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.