Norwood - 159a Station Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff included family members in making complex decisions where people could not do so themselves. Staff supported people to take part in a range of activities to support their emotional, physical, and social needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing. People were supported to maintain important relationships with family and friends. Visitors were made to feel welcome, and people chose where they spent time with their visitors. A relative told us There is an emotional family feeling provided there, do very well, they do support her to pick shopping, wear something new, give dignity go for a haircut and nails kept clean and nice.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.