Norwood - 159a Station Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At the last inspection this key question was rated good. At this inspection, the service has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them on a regular basis, or when their needs changed.

External professionals said the staff and registered manager collaborated very closely with them and communication was good.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us they were consulted by staff in all aspects of their care and support, and their choices were respected.

The provider met the requirements of the Mental Capacity Act 2005 (MCA). Relatives told us staff asked for their consent and involved them in decisions about their care and support.

Staff were knowledgeable around the principles of the MCA. They were able to give examples in relation to this. They told us they always sought consent before supporting people.