Cornerstone Healthcare Services Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. A relative confirmed staff provided personalised care. Staff understood the importance of person-centred care and aimed to provide this. A staff member told us, “The care at Cornerstone Healthcare Services is compassionate and person-centred.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. A relative confirmed staff supported their family member to make choices about how they wanted to be cared for.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The registered manager told us they were working towards meeting the Accessible information standards. Currently, this was not required for the person using the service. Care plans described the support people needed with communication.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

A relative confirmed there was good communication with the provider. Staff told us people were involved in deciding how their care should be provided. A staff member told us, “While providing care I will ask [people] about any preferences for how they want things to be done.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. The provider had on-call arrangements so people and staff could contact for advice and support out of hours. This contact details were included in the service user guide and communicated to people during initial assessments.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff supported people to achieve positive outcomes.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People, and relatives if appropriate, could discuss their wishes and preferences for their future care needs. This information was used to develop specific care plans, including end-of-life care if people chose to discuss this.