Cornerstone Healthcare Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achievedgood outcomes and promoted a good quality of life, based on best available evidence. This isthe first assessment for this newly registered service. This key question has been rated good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Information gathered during the initial assessment was used to develop people’s care plans. This included discussing with people about any social, cultural and leisure needs they had, as well as their preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans described the support people needed with all aspects of their care, to help promote their health and wellbeing.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked as a team, alongside other services to meet people’s care needs. A staff member told us, “The team is supportive, and I feel respected and appreciated, which makes coming to work fulfilling.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans detailed the support people required with their health and wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans provided information about outcomes people hoped to achieve. These were updated as people’s needs changed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People signed their care plans to confirm they agreed with the contents. Care plans described how people wanted to be supported with making choices and decisions. A relative told us staff did anything their family member asked of them. Staff confirmed they asked for consent before providing care.