Cornerstone Healthcare Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them withcompassion, kindness, dignity and respect. This is the first assessment for this newly registeredservice. This key question has been rated good. This meant people were supported and treatedwith dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. A relative confirmed this was their experience of the care staff. Staff felt people were treated with kindness, dignity and respect. One staff member told us, “We always provide care with respect, dignity, and privacy. We treat service users with respect, the same way we would respect our own parents.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A relative confirmed this was their experience of the service their family member received.

Staff aimed to treat people as individuals and provide person-centred care. A staff member told us, “We treat everyone with dignity and respect, and always aim to meet individual needs and preferences.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to be as independent as possible. A staff member said, “I support people to be as independent as possible, by encouraging them to do tasks they are able to manage on their own and offering help only when needed.” Care plans described what people were able and wanted to do independently.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative and staff confirmed care was provided in a timely way.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff confirmed they were well supported, felt valued and listened to. A staff member told us, “Regular feedback helps me understand how I’m doing and how I can improve, which makes me feel valued and involved in the service.”

There were regular opportunities for staff to have one to one supervisions and appraisals to discuss their role and development.