Beechcroft

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they began using the service to ensure appropriate support was in place. These assessments were used to create initial care and support plans and were continually developed as staff understood people’s individual needs. Records were regularly reviewed to ensure they were a current reflection of people’s needs and preferences. Any changes in people’s needs were shared with other agencies and relevant healthcare professionals when required.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We saw evidence the diverse range of people’s needs had been assessed, including their communication needs. These were documented in a person-centred way, using nationally recognised tools where required. Records had enhanced in relation to fluid monitoring and there were daily monitoring systems in place to monitor people’s fluid intake.

Follow our last assessment, the dining area had been modified for people living with dementia to ensure they were eating well. People we spoke with did not raise any concerns about the food or drink provision at the service.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff were knowledgeable about people’s specific needs and health conditions. When required, people had involvement from healthcare professionals. Staff used guidance from people’s care plans and where relevant, healthcare professionals, to ensure care was appropriate and safe. There was weekly contact with the GP who the service frequently communicated with. A healthcare professional said, “If we ask the home to implement a particular intervention or monitoring plan, this is generally put in place.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had introduced systems and now had oversight in place to reduce risk and ensure people received care focused on achieving positive outcomes. Care records were reviewed regularly to ensure the care met people’s needs as their circumstances changed. Since our last assessment, fluid intake was recorded and monitored daily to ensure the risk of dehydration was reduced. Risks associated with infrequent bowel movements were continually reviewed and there was guidance in place for staff on how to escalate concerns where required.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.