- Care home
Beechcroft
Assessment report published 20 August 2026
Contents
Ratings
Our view of the service
Date of assessment: 11 August 2026 to 19 August 2026. The inspection was undertaken to assess if the provider had complied with a previous enforcement notice served on 21 November 2025 for failing to meet the regulation relating to good governance.
Beechcroft is a residential care home registered to provide care and support up to 34 people. The service is over 3 floors, with access to upper floors by stair lifts and a shaft lift. At the time of our visit there were 33 people living at the service. We visited the service on 11 August 2026.
Following our assessment in November 2025, we served a warning notice against the provider and registered manager for a breach in regulation relating to good governance. The provider was also in breach of 2 other regulations relating to person centred care and safe care and treatment following our last assessment. As part of this visit, we also assessed if the provider had taken appropriate actions to meet the requirements of these regulations.
At this assessment, the provider had met the conditions of the warning notice relating to the good governance regulation and had also met the requirements of the regulation relating to person centred care. However, whilst we identified improvements in the regulation relating to safe care and treatment, the provider remained in breach, as we identified ongoing concerns relating to medicines management.
People received their medicines as prescribed, however we identified that not all protocols were in place for when people were prescribed ‘when required’ medicines, for example for anxiety. Risk assessments were not always completed when people used flammable topical creams and improvements were required in relation to the storage of liquid medicines.
Improvements were identified in relation to the recording and monitoring of people’s known risks. People’s care plans were now detailed around their specific medical needs. There were now effective systems and process to monitor incidents and accidents which reduced the risk of recurrence. Where people were identified as at risk, for example of dehydration or bowel impaction, action had been taken to ensure this was effectively monitored and escalated as required.
The service actively sought feedback from people, relatives and staff and had systems in place to monitor complaints. A continual service improvement plan gave an oversight of actions and improvements that had been identified and when they were completed.
Governance systems were operated effectively to identify areas for improvement. A new compliance manager was now employed by the provider who had introduced new governance tools and was currently embedding them throughout the service.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We spoke with 4 people who used the service and 4 people’s relatives. We spoke with 9 members of staff. This included the provider, deputy manager, a member of the provider’s compliance team and care staff. We received feedback from 1 health and social care professionals about their views of the service.
People and their relatives were mostly positive about the care and support provided at the service. People told us they were treated with kindness and respect and spoke positively of the staff that supported them.
All of the people we spoke with told us they felt safe. One person said, “YesI feel safe, the people make me feel safe.” A relative said, “We have been very happy with the service provided. We feel she settled in very quickly, and we were made to feel welcome, as was [person’s identity]. Her health has improved both physically and emotionally since moving to Beechcroft.”
People had personalised rooms and were able to have visitors anytime they wanted. People and their relatives had ways to feedback on their experience of the service through surveys. Survey results were used by the provider to make changes where the need was identified.
We observed that staff supported people respectfully and were kind and caring in their approach. People’s needs, wishes and preferences were considered by staff in all aspects of care delivery. People’s care records were personalised and focussed on positive outcomes being achieved for them.