Buckshaw Hospital

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed whether patients in the endoscopy service received care, treatment and support that met their needs and achieved the best possible outcomes.

This included reviewing person-centred care, support for patients with protected characteristics, and how leaders promoted continuous improvement. We also considered how outcomes were monitored and how best practice was embedded across the service.

At our previous assessment, this key question was not rated. At this inspection, we rated effective as good. Patients were protected from avoidable harm and received safe care.

We have not awarded this service a score for Effective.

Find out about when we will not publish a key question score and what we look at when we assess Effective.

We scored the service as 3. The evidence showed a good standard. The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

On the day of the inspection, we reviewed five sets of endoscopy patient records, in line with the approach taken within the surgical service. Records were complete, clear and accurate. All required documentation, including risk assessments, had been appropriately completed. This demonstrated that staff followed processes to ensure patient safety and effective care planning.

For additional findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Buckshaw Hospital maintained Joint Advisory Group (JAG) accreditation for its endoscopy service. JAG accreditation demonstrates that the service meets nationally recognised standards for quality, safety, patient experience, workforce development, and clinical governance. Accredited services are required to evidence continuous quality improvement, effective leadership, safe practice, and positive patient outcomes. The accreditation reflects the service's commitment to delivering high-quality endoscopy care in accordance with national best practice standards.

For additional findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

For our main findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Information was provided to patients about their endoscopy procedure through printed leaflets and digital content available on the provider’s website. Staff explained discharge information clearly, including advice on post-procedure care and recovery.

Additionally to the surgical report, specific information was shared with patients about how to maintain a good diet after the procedure.

For additional findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people.

The endoscopy service was accredited by the Royal College of Physicians Joint Advisory Group (JAG) on Gastrointestinal Endoscopy. The service demonstrated compliance with recognised national standards and an ongoing commitment to quality improvement.

The service audited patients undergoing endoscopy procedures in line with JAG requirements to monitor clinical outcomes and the quality of care provided. Patient case studies were used to gain a deeper understanding of patients' experiences, including what aspects of care worked well and whether there were any concerns or areas for improvement. The feedback gathered was presented to the endoscopy user group and used to inform service development, support continuous improvement, and enhance the patient experience.

For additional findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

For our main findings please refer to the surgery report.