Buckshaw Hospital

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found the endoscopy service provided compassionate, person-centred care. Patients told us they were treated with kindness, dignity and respect, and staff involved them in decisions about their care and treatment. Staff responded appropriately to patients' individual needs, including those who were anxious or distressed, and supported them in a way that protected their rights and wellbeing.

Care was delivered in a safe and supportive manner, with staff working alongside patients to understand and manage risks while enabling them to achieve the best possible outcomes. Patients' preferences and wishes were considered throughout their care.

At this assessment, we rated the endoscopy service as good for caring. This reflected that patients were consistently treated with compassion and their needs were respected.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

We scored the service as 3. The evidence showed a good standard. The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed staff within the endoscopy service interacting with patients in a respectful, kind and supportive manner throughout their care. Staff introduced themselves, explained procedures clearly, and took time to answer questions and address concerns. Discussions about care and treatment took place in private areas to maintain patients' dignity and confidentiality.

Patients were supported throughout their endoscopy journey, including those who were anxious or had additional needs. Staff made reasonable adjustments where required and used personalised care plans to support individual needs.

Patients told us they were happy with the care they received and felt listened to and involved in decisions about their treatment. Staff treated patients with dignity and compassion, creating a calm and reassuring environment throughout their care.

For additional findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

For our main findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

As Buckshaw Hospital's endoscopy service operated on a day-case basis, staff encouraged patients to maintain their independence where appropriate. Following procedures requiring sedation, staff assessed patients to ensure they were safe before mobilising and preparing for discharge. Patients were offered refreshments once clinically appropriate and received support based on their individual needs.

The service provided accessible facilities and made reasonable adjustments to support patients with mobility or additional needs. Staff worked with other services when necessary to support safe discharge arrangements, including onward care where required. Transport arrangements were available for patients who needed assistance returning home.

The service also had processes in place to support the safe self-administration of medicines where appropriate, following an individual risk assessment.

For additional findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We found the endoscopy service promoted patients' dignity, privacy and independence. Patients received care in private treatment and recovery areas, with staff maintaining confidentiality and responding promptly when support was required.

Patients told us they felt comfortable, well cared for and treated with respect. Following procedures, patients were offered refreshments when clinically appropriate and were supported to recover safely before discharge. The service encouraged carers and family members to be involved in care where appropriate.

Staff demonstrated an understanding of how to recognise and respond to patient discomfort or distress and provided timely reassurance and support to maintain patients' comfort and wellbeing.

For additional findings please refer to the surgery report.

We scored the service as 3. The evidence showed a good standard. The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

For our main findings please refer to the surgery report.