For You Social Care Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated outstanding. This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.

This service scored 89 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a very clear shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and an exceptional understanding of the challenges and the needs of people and their communities.

Staff told us there was a highly positive and truly outstandingculture of collaboration and transparency. Staff spoke positively about the registered manager and told us they were exceptionally well supportedin their roles. Comments from staff included, “Best thing about For You Social Care, you are supported and you are listened to, you're not taken for granted and always appreciated”, “Wellbeing is our priority, our clients’ wellbeing is our priority, they are trying to provide the best care possible and put the clients’ needs first and have their best interests at heart”, “We are supported to do training related to everything” and “Regarding development, it’s quite fulfilling, with this job I am discovering another side of me and becoming more confident and working with people at different levels. I am happy”.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The registered manager was knowledgeable about people’s individual needs and offered good support to the team, to ensure they were able to deliver care and support for people to their fullest potential. Staff told us the registered manager was knowledgeable. Comments from staff included, “[The registered manager] has level 5 social care now I think and is quite knowledgeable, I got induction training from her” and “Some of the things we are taught I feel she is equipped to teach us” and “[The registered manager] has the best management skills, and soft hearted”.

The provider was exceptional at fostering a positive culture where people knew they could speak up and their voice would be heard.

There were clear, robust and highly effective procedures and information in place to enable staff to raise concerns. People, relatives and staff told us they felt very comfortable and fully empowered to speak up and raise concerns, if they needed to. Staff expressed consistently positive and confident views regarding the management team. They highlighted the impactful and genuinely effective open-door policy, stating that it encouraged them to voice concerns and share suggestions, all of which were addressed in a timely, responsive and thoughtful manner. Staff told us the registered manager encouraged them to speak up and there was regular, meaningful opportunity to do this often. One staff member said, “Always encouraged”. One person told us, “There’s a written complaints form in the folder, or I could email or phone them”.

The provider strongly valued diversity in their workforce. They had an inclusive and fair culture which had improved equality and equity for people who worked for them.Members of staff were treated fairly, equitably and with an outstanding level of respect and consideration. They were supported with high‑quality training, supervision and flexible rotas. There were no concerns at all raised about equality and diversity from the workforce. For example, one staff member told us the registered manager supported them exceptionally well when they arrived from another area to start their role and took time to check they felt comfortable driving on unfamiliar roads and encouraged them to come to the office or ring whenever they needed support.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The registered manager completed comprehensive audits and reviews which were discussed with staff and monitored. This ensured there was a system of accountability and a focus on continuous service improvement. Staff told us the registered manager was organised and had robust support systems in place to ensure people received the best possible care and treatment when they needed it. Staff also spoke positively about the support they received. Comments included, “I believe it’s well organised and well managed we have no issue, they are always available and they respond as quick as possible” and “They help whenever we need help, they encourage us to get support from them, they are doing a good job”.

The provider clearly understood and carried out their duty to collaborate and worked in partnership, and services worked seamlessly for people. They always shared information and learning with partners and collaborated for improvement.

The provider had a thorough and highly informed understanding of the local community and there were strong and effective partnerships in place with local health, care and community services.
The registered manager worked collaboratively and proactively with partners who shared very complimentary feedback with us during the assessment. Partners expressed high levels of satisfaction with the overall quality and consistency of care provided by For You Social Care Ltd. One partner agency said, “[The registered manager] has supported with the multiagency multi-disciplinary team and has good quality accurate information” and “Good, confidential email information too, good accurate information”.

The provider had a strong focus on continuous learning, innovation and improvement across the organisation and local system. They always encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.

There was evidence of a strong, embedded and continuously developinglearning culture in the organisation. Staff were encouraged to develop skills through wide-ranging, high qualitytraining opportunities and the registered manager consistently provided opportunity for staff to share their learning experiences. For example, the registered manager held constructive and engagingteam‑building sessions and staff told us they were encouraged to share learning from courses they attended in team meetings. Comments from staff included, “They encourage us to share what we are feeling, so we can help one another, I did dementia training, we have a meeting to share with everyone else, a stand-alone meeting, we have a special day for this to share with everybody what we have learnt” and “I have done train the trainer and refresher training, the registered manager gives an opportunity to share your learning with the team, gives you a platform to share”.

Staff told us they were consistently supported in their roles and encouraged to share ideas to drive improvements. Comments included, “Yes when we have a monthly meeting, they seek our advice as well and respect any idea and apply it if they feel it's appropriate”, “There is no need for an appointment the registered manager encourages us to come in and talk and is helpful in responding if you have an issue or problem” and “I'm very happy with the management they are great, they do good”.