For You Social Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.Care plans were detailed and reflected people’s personal choices relating to the treatment and care they received. Where people’s needs changed records were updated quickly. Staff told us people’s needs were monitored and assessed regularly. Feedback from staff included, “If something changes, if we are told by the person, we raise the concern, for example if mobility is getting worse we can raise a concern so that is reassessed”, “We get the information from the care plan, and on the system there is a section 'About Me' it’s a summarised care plan to give detail on how clients would like to be known, their likes and dislikes” and “If needs change the care plan is changed, we constantly check the care plan”. Comments from people included, “They come to visit me, they ask if everything is going to plan” and “My care plan was reviewed a couple of months ago, [The registered manager] came and asked a lot of questions”.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s preferences including what mattered most to them was consistently incorporated in to care delivery. People told us their individual needs and preferences were met. Comments from people included, “They make my toast, dinner and tea every day, they make me a flask of tea”, “They help me, and see if I have the right food, and help me with the preparation” and “Every member on the whole is brilliant, they know your needs”.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Health professionals told us the service worked effectively with them. Staff worked well together and as a team to support people, meet their needs and keep them safe. People told us the staff worked well together. Comments from people included, “It is a professional company” and “If I have physio exercises in writing, the carers follow the instructions”.

Staff told us, “We get along well, I can say we work well together” and “The backbone of the company, it's excellent communication, we have a very good relationship with the manager and team”. People and relatives told us the staff teams worked well together. Comments included, “The communication is really good with management and staff and if there’s anything I need to know, even if it’s been dealt with, they let me know” and “I’ve been so impressed with them I have recommended them”.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People had access to health professionals when needed, for example district nurse and social workers. Staff told us how they made referrals for people. People’s independence was actively encouraged, and they had a choice in what they wanted to do to support their own wellbeing. Staff told us how they supported people to live healthier lives. One member of staff told us, “I normally like to encourage them to do as much as possible for themselves, I'm there to assist, it’s a guideline, assume everyone has capacity, they are allowed to make mistakes for themselves” and “ We would encourage them to make healthier choices, I would always talk about it [Name] has a clear understanding now and has started to follow the advice from the GP”.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff were proactive in monitoring people’s health and wellbeing, with care records showing regular reviews of support plans in response to changing needs. Comments from staff included, “If there are any concerns, we notify the GP, family and [The registered manager] it's all recorded.” People told us their care was routinely monitored. One person told us, “If there’s changes, an assessment would happen”.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.We received positive feedback from people and relatives about the support people received from staff. People told us they were routinely offered choice and control over how they wanted to spend their day. Comments included, “The carers will ask to do something, to help, they ask the question what they can do to help” and “What do you fancy for meals”.