For You Social Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated people with exceptional care, kindness and respect. Staff had developed strong, trusting and genuinely positive relationships with people and supported them in a highly dignified way, maintaining their privacy.People told us they were treated with kindness and respect. Feedback from people included, "They never ever make me feel like they’re in a rush", "Very caring, I can’t fault any of them, there's the element of love in their care" and “The carers are very attentive to me.” Feedback from partners included, “I observed carers interacting with clients in a dignified, supportive manner”.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Records included people’s wishes, preferences, likes and dislikes. People told us their preferences were considered and met. Comments included, “At the beginning, I opted for female carers, and that was respected” and “[Name] has the vicar coming regularly, and once a month with communion”. People’s communication needs were consistently met. One person told us, “I feel well responded to, I can leave a note for them, like, I’m going out for lunch tomorrow”.

Staff told us how they met people’s individual communication needs. Comments included, “Using signs” and “[Name] won’t be the same every day, take time to understand their routine, and prompt, it's seeing how they want things done and in their care plan”.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.People’s independence was promoted, and this was reflected in people’s care records. Staff told us how they support people to have choice. Comments included, “We promote independence to prompt them to do everything they can for themselves” and “Try to ensure I'm encouraging independence in the little things they can do themselves”. People told us staff promoted their independence and they had choice over their own care and support. One person told us, “I tell them what I want for my meals, and they do it”.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us the provider responded quickly to meet their needs. For example, one person told us staff encourage them to carry out their exercises to help alleviate their pain. One person told us they had a concern and their feedback was welcomed by the registered manager. Comments included, “They are all very helpful. If I need to change a time, I just need to ring the office. No problems” and “They listen to you, I find them approachable”.

The provider always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care.

Staff told us the registered manager was considerate of their individual needs and had support systems in place to ensure their wellbeing was consistently met. Comments from staff included, “If you have a problem, they listen to you, any issue they try to resolve”, “We did a team building exercise and it made us more self-aware, this allows you to present the best version of yourself because you know your strengths and how others see you” and “[The provider is] family orientated and will support changing circumstances, they take time to listen and support and help make sure we have a work life balance, we would recommend to anyone”.