Helimed house

Our overall rating of well-led at Helimed House has remained outstanding.

We looked at 7 quality statements under the new single assessment framework and methodology.

Leaders and staff knew the service’s local vision, aims and objectives and understood how their service aligned with this. The leadership, governance and culture drove and improved the delivery of high-quality person-centred care. There was a culture based on speaking up, listening, learning and trust. Leaders had an inspiring shared purpose and strove to deliver and motivate staff to succeed. They were visible, knowledgeable and supportive, helping staff develop in their roles. There was a systematic and integrated approach to monitoring, reviewing and providing evidence of progress against the services strategy and plans. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders had sound oversight of the quality of service being delivered through effective governance and risk management systems. Leaders at all levels demonstrate the high levels of experience, capacity and capability needed to deliver excellent and sustainable care. Staff with protected characteristics felt supported. There was a culture of continuous improvement with staff able to contribute ideas through a quality improvement programme.