Helimed house

Our overall rating of responsive at Helimed House has remained outstanding.

We looked at 7 quality statements under the new single assessment framework and methodology.

Patients, or their representatives, were involved in decisions to express their preferences and ensure that their individual needs were met. The service provided information which patients could understand. Patients were invited to give feedback, knew who to speak with if they had concerns and were confident the service took their concerns seriously. The service has a proactive approach to understanding the needs and preferences of different groups of people and to delivering care in a way that met these needs, which was accessible and promoted equality. The service monitored and worked to improve access. Vehicles and equipment were adjusted to meet the needs of people with conditions which could create a barrier to access. Staff used technology innovatively to ensure people had timely access to treatment, support and care. The service demonstrated where improvements had been made because of learning from reviews and that learning was shared with other services. The service worked to reduce health and care inequalities through service planning, quality monitoring, staff training and feedback. The service supported staff wellbeing.