Helimed house

Our overall rating of safe at Helimed House has changed to good.

We looked at 8 quality statements under the new single assessment framework and methodology.

The service had an open learning and incident reporting culture, with both staff and patients feeling able to raise concerns, patient safety was at the centre of providing harm free care. Managers investigated incidents thoroughly, shared learning and were transparent to improve service and promote high quality care. The service had comprehensive systems to protect patients and keep them safe. The team were engaged in reviewing and improving safety systems and understood and implemented patient safeguarding arrangements. There were enough staff with the right skills, competencies qualifications and experience in the service to ensure high quality care. The continuing development of the staff’s skills, competence and knowledge was recognised as being integral to ensuring high-quality care. Managers made sure staff received training and had regular appraisals to maintain high-quality care. Staff managed medical gases and medicines safely. Staff identified and reacted to unexpected deterioration in a patient’s condition and used innovative treatment to ensure optimal outcomes. Staff understood and managed risks from the environment. The vehicles and equipment met the needs of patients, were visibly clean and well-maintained. The service used effective governance systems to manage risks and patients benefited from a culture of safety and high-quality patient focused care. Leaders encouraged innovation and research to achieve sustained improvements in safety and continual reduction in harm.