Helimed house

Our overall rating of effective at Helimed House has remained outstanding.

We looked at 6 quality statements under the new single assessment framework and methodology.

Staff not only met good practice standards in relation to national guidance, but they also contributed to research and development of national guidance to improve patient safety and outcomes. Patients, and where appropriate those close to them, were involved in assessments of their needs. Staff considered patient’s physical emotional, communication and personal care needs. Care was based on latest evidence and good practice guidance. Patient outcomes met expectations, and harm free care was the norm. Patient’s pain was quickly identified and well managed.

Staff were proactively supported and encouraged to acquire new skills, use their transferable skills, and share best practice. Where relevant, volunteers are proactively recruited and supported in their role.
Staff made sure patients understood their care and treatment to enable them to give informed consent. The service regularly updates its policies and processes for using volunteers and innovative practice, and the use of volunteers helps to measurably improve outcomes for people.