Helimed house

Our overall rating of caring at Helimed House has remained outstanding.

We looked at 5 quality statements under the new single assessment framework and methodology.

Patients were treated with kindness and compassion. Staff were motivated and inspired to offer care that is kind and promoted people’s dignity. Relationships between people who use the service, those close to them and staff were strong, caring, respectful and supportive. These relationships were highly valued by staff and promoted by leaders, the service’s Aftercare team and volunteers. Staff protected patient privacy and dignity consistently and this was embedded in everything that staff did. They treated patients as individuals and supported their preferences, people felt really cared for and that they mattered. Staff responded to patients in a timely way. Patients had the opportunity to ask questions and were responded to in an open and caring manner.