Mountbatton Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider supported people to access other services to ensure their health needs were met and adaptions could be made to their home to help them maintain their independence. People and their family members were very positive about the care provided from the staff team and the impact this had on their lives. One person told us they experienced low mood caused by a mental health condition. They said, “My mental health has sky-rocketed since this company came. Staff make me laugh.” A family member also told us, “[The provider] are very much family run and understand our position. They will act on anything and have sorted issues out for [Name]. One of the care staff made a twiddle blanket for [Name] who uses this all the time. The staff member made this off their own back.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.