Mountbatton Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Comprehensive assessments were undertaken by the provider to ensure the persons needs could be met. These assessments were used to develop appropriate risk assessments and care plans. One family member shared a positive experience of the assessment process. They told us, “It all happened so quickly. [Staff member] phoned from the office and explained the assessment process. They then came out to do a full assessment. It’s going okay so far. It is heaven.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and always respected their rights when delivering care and treatment. Where able, people had signed their care plans to demonstrate their consent. A person told us their consent was always sought at each care visit. They said, “They always check it’s ok before doing personal care.”