Future Care Service 2010 Limited

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had systems in place to identify concerns and investigated issues relating to safety when they occurred. They were able to share their learning with the person they supported as well as the staff and kept everyone involved in the discussions by having regular meetings with them.

The provider worked with the person and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They assessed and monitored the person they supported regularly and ensured they were able to access the right pathways to the support they needed.

The provider worked with the person and healthcare partners to understand what being safe meant to them and the best way to achieve it. The person receiving care told us if they had any concerns they would be able to talk to the registered manager and the staff and if it was not possible, they would tell their social worker.

Staff were able to tell us the types of abuse they would report if they witnessed them. They also told us who they would report concerns to if they had to. A staff member said, “I would document it and speak to the registered manager. If it was not possible to talk to them, I would report it to the local authority or the Care Quality Commission.”

The provider worked with people to understand and manage risks. Staff provided care to meet the person’s needs which was safe, supportive and ensured it was central to what mattered to them. Discussions were held with the person to involve them in all aspects of their care, and they were able to contribute to what they thought was a risk to them.

There were contingency plans in place in case important equipment used in the person’s care stopped working which described what staff should do in this situation.

The provider detected and controlled potential risks in the care environment. They assessed risks relating to the environment ensuring the safety of the person supported and their staff. They regularly checked the safety of the equipment used which included hoists and a wheelchair. The provider also carried out audits every three months which looked at all aspects of the environment.

The provider made sure there were enough qualified, skilled and experienced staff who received effective support, supervision and development. The provider’s recruitment procedures were robust with all checks required by current legislation taking place for each employee. Staff received an induction and continuous training to fulfil their roles. The registered manager told us that staff log into an app when they arrive and leave the person which helps the provider monitor staff punctuality.

The provider assessed and managed the risk of infection. They ensured they supported the person to keep their home clean to prevent infections which posed a risk to the person and to the staff. The provider had policies in place which gave staff up to date guidance in following best practice standards to maintain a safe environment. Staff were provided with PPE by the provider which kept them and the person safe from the risk of infections during support.

The person they supported controlled their own medicines and the provider assessed their understanding of what this entailed to ensure they were safe when administering their medicines.

Staff received medicines training annually which meant they had up to date knowledge of current best practice which was in line with the national institute for health and care excellence guidance.