Future Care Service 2010 Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure the person was at the centre of their care which reflected their preferences. The provider respected the decisions of the person they supported, making sure the care was flexible to allow for decisions and plans to be changed if necessary. The provider could call upon staff who were able speak languages other than English which offered more choice and better communication.

The provider understood the diverse health and care needs of the person they supported and was able to work with other agencies and people in the local community to provide support. The person receiving care could make decisions about important local places within the community they wanted to go to, and staff were able to support them to do this.

Staff were able to communicate easily with the person using either English or their preferred language and they were able to provide information to the person about the services they offered.

The provider had a written contract in place with the person they supported stating the support they offered as well as general useful information about the provider which the person had understood and signed.

The provider made it easy for the person to share feedback and ideas or raise concerns about their support. The provider carried out frequent surveys so the person they supported, and their staff could give feedback which the provider and took on board and acted upon.

The provider made sure that the person could access the care and support they needed when they needed it. They facilitated the person accessing medical services as well as places of worship.

The provider made sure the person receiving care had equity in outcomes. The person was able to express what they wanted support with and worked with their staff to achieve it. Training about equality and human rights promoted awareness amongst the staff team. Policies were in place to reinforce the providers commitment to ensure the rights of any person they supported now or in the future were upheld.

Staff discussed future plans with the person they supported. They focussed on ensuring the person had the right care and support in place to enable them to continue to live in their own home in the future.