Future Care Service 2010 Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated the person with kindness, empathy and compassion and respected their privacy and dignity. Staff told us about the importance of maintaining the person’s dignity by ensuring the person had the opportunity to do as much for themselves as they could. A staff member said, “Despite the person’s disability, we still get them to do things, no matter how small that might be.”

The person the provider supported told us they liked the staff and said they were caring, they added, “I have got to know them, and they are kind to me.”

The staff treated the person they supported as an individual and made sure their care met their preferences. Information recorded about the person in their care plans detailed things that were important to them such as their religion and culture and the importance of having people supporting them who were from the same faith.

The provider supported the person to maintain their independence and involved the person in doing things for themselves. They told us the person had capacity to make decisions for themselves and staff are invited to the person’s home to talk about the things the person wants which maintained control they had over their own life.

The provider listened to and understood the person’s needs, they had supported them for a number of years and the person was able to tell the staff if they had any immediate significant changes. The provider told us working in such a collaborative way with the person meant they were able to have continual discussions about changing needs and address them as they arose.

The provider cared about and promoted the wellbeing of their staff, supporting and enabling them to always deliver good care. Staff told us how they could approach the registered manager and how they all met together with the person they supported which felt supportive. A staff member said, “I like working with [registered manager], we can talk to them whenever we need to and they often visit [person’s] home.”