Copperfields

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment we looked at 3 quality statements and the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

People felt safe living at Copperfield’s they told us, “I am safe here, the people are nice” and “I feel very safe with the carers, they are very kind” and “I can speak with them all, I don’t have problems if I did, I would speak to the staff first.” Relatives told us, “Oh yes, he is safe, and the carers genuinely care. He is so happy here and never gets upset “and “We are happy that he can stay here.”

Staff had the knowledge and confidence to identify safeguarding concerns and take action to keep people safe. One staff member said, “I do not have any concerns here at all. If I did, I would go straight to the unit manager or [name of registered manager].” Staff had received training in safeguarding.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. Risks were identified and documented in peoples plans of care. People’s care was delivered in line with their care plans. Risks were assessed appropriately and regularly reviewed to ensure people’s care and support was recorded accurately. Staff told us, “We know people well. We have all the information we require to be able to support people” and “We know what the risks are, and we ensure everyone is aware of these, so we do not do anything to escalate this.”

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Since the last assessment supervision processes had been improved. A newly developed matrix monitored staff supervisions and the allocation of buddies for new starters. This ensured consistent managerial support and helped new staff settle confidently into their roles, enhancing both staff retention and team morale.

Staff recruitment processes were in place prior to new staff commencing employment, which included relevant checks of staff’s previous employment history, character, proof of identity, criminal records check and their right to work in the United Kingdom. This information helps employers make safer recruitment decisions.

There were systems in place to ensure staffing levels met the changing needs and number of people who lived at Copperfield, to keep people safe. People’s dependency levels were assessed and regularly reviewed. People told us there was enough staff to support them. One person told us, “I think there are enough to look after us. I have been here a long time, I know lots of them.”

The provider had a training program in place for all staff to complete whilst they were employed at the service, which enabled them to conduct their roles effectively.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.