- Care home
Copperfields
Assessment report published 18 June 2025
Contents
Ratings
Our view of the service
Date of assessment: 21 May 2025 when we first visited the service. We conducted a further site visit on 4 June 2025, the specialist advisor collated information remotely from the provider on 26 and 27 May and assessment activity concluded on 4 June 2025. On the last day of assessment 25 people lived at Copperfield’s.
At our last assessment we found the provider needed to make improvements to their supervision records, care records and governance systems. At this assessment we found improvements had been made. We did discuss with the registered manager in relation to the roll out of the new electronic system for care records which had been in place just over a month at the service ensuring this was embedded fully on one unit before rolling out to the others. This would ensure that all information had been transferred over, and staff would be familiar with the systems. We found some areas which needed embedding further, however this did not impact the people at the service. The registered manager had identified some areas of improvement and lessons learnt had been completed around this.
We found staff had the right training to be able to support people. We found staff received appropriate supervisions and team meetings where they were able to feedback any concerns or implement changes. We found care records we looked at reflected people’s care. Staff echoed this on assessment. One staff member said, “We know people well and their care needs, anything changes we make sure the care plan reflects that.” The provider had introduced a new electronic system to complete audits and improve ways of working, to better identify, review and manage risk.
The provider had a good learning culture and people, staff and relatives could raise concerns. Managers investigated incidents appropriately. People were protected and kept safe. Staff understood and knew how to manage risks to peoples care needs.
People's experience of this service
When gathering people’s views, we spoke with people and their relatives, reviewed written complaints and compliments, looked at feedback from surveys and minutes of meetings.
People told us they felt safe and spoke positively about the quality of care. They felt staff were very kind and treated them well, upholding and promoting their privacy and dignity. People’s rights were respected and consent sought.
People told us they had activities on offer. One person said, ”There are lots of activities. I am the ambassador for the home, so I go to all the events. There are garden parties at Hillside and Ravensdale, and I will go to them all. I am waiting for a taxi and going out with [staff name] now.” Another person said, “ they do lots of things.” They had an event at Christmas for St Patrick’s day, they had kid goats and guinea pigs, celebrated Valentines Day and had pizza days. There is an event at 2 pm today, to do with Leeds football. They are close nit, they give 110% and [staff name] is fantastic.”
People told us they felt there was enough staff. One person said, “There are people around, I think there are enough. I see the same ones.” A relative told us, “There is now, I think they are fully staffed. There was a time when there weren’t enough, months ago, but not now. They have also moved the staff around, so they get to know how to care for different people’s diversity and they see a variety of them. It’s better that they know how to help different people.”
Relatives told us they felt involved in their family’s care. One relative said, “They do have a care plan, they pull me aside and go through the plan with me. They refresh it regularly, I feel involved with his care, we are a team. They are consistently assessing him.” Another relative said, ”There are relatives/residents meeting. I get invited but I don’t tend to go. I have an open and honest relationship with them, so I can talk to them face to face, I prefer to do it like this. We have an open relationship, so we can talk about anything.”
We asked people and relatives about the management of the service. One person said, ”He is brilliant. I can talk to him if I need to.” A relative told us, “The manager is quite new, I think he has been here about seven months. I see him quite a bit, he was at the Christmas party. He is quite approachable, and he comes up to us. I have seen him here at weekends when I visit.”