Copperfields

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them. Staff at the service made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being, and communication needs with them. There were systems in place to assess and monitor people’s needs. We observed handover meetings between staff who was starting and finishing their shift and staff told us they attended staff meetings. One staff member said, “We have staff meetings, and we can discuss anything. The manager is supportive.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The processes in place were effective to ensure people's needs were assessed and planned for. Records we reviewed demonstrated risks was continually monitored and assessed. Care Plans were in place and detailed people’s specific needs, and any support required.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The registered manager had made improvements in relation to the staff team. Staff told us, “He has made a difference with the team since he arrived. We are more organised,” and “We work together to improve people’s lives, we are a team and want to improve and learn. I think the new manager will do this.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people with their health and wellbeing, referring them to other services as necessary.

We found many examples of how the registered manager had worked with the team to support people to live healthier lives. One person was reluctant to eat food from the service, these encountered challenges in providing appetising vegan food on a specialised diet as recommended by the Speech and Language Therapist (SALT). We created a budget for [name of person] to purchase his own vegan food. [Name of person] now actively engages in visits to the supermarket and makes their own food purchases. Additionally, we have supported them in visiting the community in Harehills and reconnecting with their cultural roots. In addition, [name of person] also started to engage in exercise with the Physiotherapist which has significantly increased their mobility and reduced their falls risk.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans were reviewed were personalised to ensure outcomes could be met ensuring people received safe and effective support. Relatives told us they had been involved in reviewing people’s care plans.“They have a care plan; the staff pull me aside and go through the plan with me. They refresh it regularly, I feel involved with his care, we are a team. They are consistently assessing him; they noticed his mobility wasn’t great so sourced some equipment to support him with this.”

The service received compliments from relatives which included, “the care he has received has been exceptional and has really helped him. With such a life changing condition and so many challenges, every staff member he meets treats him with dignity and respect and they all work so hard. From the reception to the manager, I cannot fault their hard work and dedication”, and “My dad is treated with utmost dignity in every way. He is always clean, well fed and truly cared for by all the staff. We are always notified of everything relating to dad, like immunisations, meetings or if he's unwell at any time. The staff are so lovely with him and other residents too. Our whole family are always telling people how wonderful Copperfield is. The staff are so friendly, helpful and caring. As a family, we don't feel we are worrying about dad like we did at his last place. All I can make is positive remarks and give you 100%.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. We reviewed the providers policies and procedures to check whether they were working within the principles of the Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS) and found these to be appropriate. Any restrictions in place were in the best interests of the person.